Who we are
Suggested text: Our website address is: https://sunshivaythekua.com.
💳 PAYMENT POLICY
Sun Shivay Thekua me hum safe aur easy payment options provide karte hain.
🔹 Available Payment Methods
Cash on Delivery (COD) – Sirf Delhi & Delhi NCR
UPI / Online Payment – All India orders ke liye
🔹 Payment Terms
COD orders delivery ke time pay kiye jayenge
Online payments secure payment gateway ke through hoti hain
All India orders pehle prepaid ya WhatsApp confirmation par process honge
🔹 Payment Failure
Agar payment fail ho jata hai aur amount cut ho jaye, to wo bank ke rules ke according 5–7 working days me auto-refund ho jata hai.
Where your data is sent
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REFUND & RETURN POLICY
Last Updated: (aaj ki date daal sakte ho)
Sun Shivay Thekua me hum customers ko fresh aur hygienic food products deliver karte hain. Kyunki ye food item (Thekua / Maha Prasad) hai, isliye hamari refund policy niche diye gaye rules ke hisaab se hogi.
🔹 Return Policy
Food products returnable nahi hote.
Agar product damaged, leaked ya galat product deliver hota hai, to hi complaint accept ki jayegi.
🔹 Refund Eligibility
Refund sirf tab milega jab:
Product delivery ke time damaged ho
Galat item deliver hua ho
Packaging completely broken ho
📸 Proof zaroori hai (delivery ke 24 hours ke andar WhatsApp par photo bhejna hoga).
🔹 Refund Process
Complaint verify hone ke baad refund process kiya jayega
Refund 2 working days ke andar original payment method par hoga
COD orders me refund UPI / Bank Transfer ke through hoga
🔹 No Refund In These Cases
Taste preference
Delay due to courier
Incorrect address by customer
📞 Contact for Support:
WhatsApp: 7678344241
Call: +91 76783 44241